FAQ
What Services do you offer?
{ font-weight: bold; }We offer a range of services and no order is too big or too small. So whether you are after a one off custom item or bulk order then we can accommodate your needs.
Our main services are:
Custom Shop items – Make changes to templates and add logos and text
Custom Individual – If you need a single full custom item / kit for a competition or even as a gift then send us what you are looking for and we can come up with the right design and send you a full quotation.
Custom Club – If you are a team or a club or even a large organisation then we will be happy to work with you on a full custom kit order. See the contact us page and fill in the form. Feel free to send over any logos and graphics you might want on the design.
What custom products do you offer?
{ font-weight: bold; }- Rashguards (Short Sleeve and Long Sleeve)
- Grappling Spats
- Ladies Leggings (Yoga style)
- Vale Tudo Shorts
- MMA Shorts
- Sports Bra’s
Do you offer a FREE Sample?
{ font-weight: bold; }Unfortunately we do not offer a free sample. However if you are looking to order in bulk then we can offer a sample for £49.99 per item + Delivery. If you place another order within 30 days of receiving the sample then we will match the sample to the trade price you are quoted and deduct the difference off your final invoice. This way you pay the same low trade price in the end.
Please note that everything we manufacture is made to order so we do not hold any stock and will not be able to send an off the shelf item for you to sample.
How long do orders take?
{ font-weight: bold; }Our standard turnaround time is 4-6 weeks but we always aim to deliver as soon as possible. If you need items urgently then please contact us before ordering so we can check our schedule. Please remember all our products are made from complete scratch and start as a simple sheet of fabric so please allow for some processing time.
Do you have a minimum order?
{ font-weight: bold; }No, we generally like to keep bulk orders to a minimum of 10 items but we can manufacture any order quantity. For club orders of less than 10 items then you will need to contact us directly for a quote. Alternatively Single custom items can also be bought directly from our shop page.
Can I order a mix of items and sizes?
{ font-weight: bold; }Yes, you can mix items, size and sleeve types no problem.
Do you offer ranked rashguards and IBJJF approved kit?
{ font-weight: bold; }Yes, you can order single and bulk items to suit your needs. Club are welcome to order a full range of ranked items and your standard club designs can be altered to a ranked version.
Individuals can also buy a single custom item ranked directly from the shop page.
Can I return an item?
{ font-weight: bold; }You may return any non-custom online shop items within 28 days from the date the delivery is received for a full refund. We will offer a full cost refund excluding delivery charges providing the goods are unopened, undamaged and returned in the original packing. Please contact us via email info@subguards.com before returning any items
I you require a different size then you may exchange the product for an alternative.
This does not affect your statutory rights in respect of defective products. Custom orders are made to order and are based on customer confirmation on all order details. Refunds or returns for custom orders will not be accepted. If the order is faulty or Subguards have failed to comply with the order confirmation then we will happily arrange an exchange or refund for the items. Notification of an issue or fault with an order must be made aware to Subguards within 48 hours of delivery. The goods must be retained in their original, unused condition and the cost of any loss or subsequent damage will be the responsibility of the customer.
How do I wash and care for my kit?
{ font-weight: bold; }All our custom products are machine washable up to 30° Celsius. Do NOT dry clean, tumble dry or bleach your garments and only iron on the reverse of any print. Please check the label before washing. Subguards cannot be held responsible for any damage caused by the cleaning or drying processes once kit has been received.